Community Care Cooperative (C3)

Title: Chief Medical Information Officer

Reports to: Chief Information Officer

Classification: Chief

Location: Boston, MA (Hybrid)

Job description revision number and date: V7; 7/7/2025

Organization Summary:

Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Quality Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners.

Community Technology Cooperative (CTC), a subsidiary of C3, is a mission-driven nonprofit organization dedicated to empowering FQHCs through innovative technology solutions. CTC specializes in implementing and optimizing electronic health records (EHRs), enhancing data interoperability, and advancing digital health tools to improve patient care and reduce clinician burnout. Our collaborative approach ensures that underserved communities receive equitable, high-quality healthcare.

Job Summary:

CTC is seeking an experienced and forward-thinking Chief Medical Information Officer (CMIO) to lead clinical informatics initiatives. The CMIO will oversee clinical and population health application teams, focusing on optimizing EHRs (particularly Epic Systems) and expanding services to additional Federally Qualified Health Centers (FQHCs). As a key member of the senior leadership team, the CMIO will work closely with the Chief Information Officer (CIO) to develop, maintain, and enhance clinical information systems, ensuring they meet operational needs and compliance requirements.

This position will be a key leader in the organization and will have significant exposure to the executive team and other members of senior leadership, as well as to FQHC leadership teams externally. The CMIO serves as an organizational leader in support of all of the organization’s strategic goals, directly or as a supportive team member. This might include leading or supporting regular or ad hoc organizational efforts, and/or representing the organization with external stakeholders.

Key Responsibilities:

• Lead workflow development, design, and testing for clinical information systems
• Mentor IT staff to foster a culture of excellence and continuous improvement
• Ensure quality and safety within IT systems, providing clinical insights and technical expertise
• Leverage health data to optimize services, patient care, and daily operations
• Act as a liaison between CTC and FQHC clinical leadership, facilitating communication and collaboration
• Develop clinical training programs for end users to enhance system adoption
• Serve as a subject matter expert on EMR in clinical workgroups, committees, and content groups
• Champion the integration of Artificial Intelligence (AI) into the EHR and lead the AI subcommittee
• Collaborate with application directors to achieve strategic goals in line with C3, CTC, and health center objectives
• Partner with the quality department to ensure compliance with safety, quality, and regulatory standards (including Medicare, Medicaid, HIPAA, insurance and grants)
• Analyze and validate medical and health data, including CPT coding, E&M coding, and UDS
• Promote patient safety, software quality, and medical initiatives within CTC
• Stay current with emerging technologies and industry practices related to clinical informatics
• Assess new care delivery technologies and recommend integration strategies to enhance workflow efficiency
• Cultivate enthusiasm for IT projects within health centers, answering questions and guiding adoption

Required Skills:

• Minimum of 10 years in the healthcare industry, including at least 5 years in management
• Proven experience implementing Epic Systems EHR in ambulatory and/or acute care settings
• Demonstrated ability in patient safety, quality assurance, and clinical risk management
• Familiarity with FQHC operations, UDS reporting, CMS requirements, and quality measures
• Strong interpersonal skills and experience with change management and practice transformation with healthcare providers
• Ability to juggle multiple priorities in a fast-paced start-up environment
• A strong commitment to the organization’s mission
• Proficiency in MS Office applications
• Ability to lead with influence in a matrix environment. Ability to work collaboratively, across the organization, and as part of a team
• Ability to communicate dexterously across a diverse range of stakeholders, from executive management (CEOs, CMOs, CFOs, COOs), to primary care and support staff responsible for driving the success of strategic programs on the ground

Desired Other Skills:

• Experience with the MassHealth ACO program and managed care environments
• Experience with racial justice and anti-racism initiatives (highly preferred)
• Excellent leadership, communication, and problem-solving skills

Qualifications:

• MD/DO in a primary care field required, with over 10 years of clinical and IT experience Graduate certificate or degree in informatics (preferred)

Why Join Us?

At CTC, you'll be part of a dynamic team dedicated to advancing healthcare technology for underserved communities. We offer a supportive environment that values innovation, collaboration, and professional growth.

For more information on CTC, please visit our website at; www.communitytechnologycooperative.org

Application Process

Interested candidates should submit a resume and cover letter highlighting their relevant experience and passion for healthcare informatics. CTC is committed to diversity and encourages applications from individuals of all backgrounds.