SSM Health

Key Responsibilities

• • Defines and designs system-wide care standards as well as clinical guidelines and protocols within the Clinical Program.
• • Identifies areas of unexplained clinical variation and ensures adoption of evidence-based practices where appropriate.
• • Creates standard order sets and coordinates with IT to update the EHR as needed.
• • Sets quality/patient safety metrics with other Regional Clinical Program Medical Directors and ensures alignment with System quality/patient safety metrics.
• • Sets goals for patient experience and access with administrative and other clinical leaders.
• • Ensures alignment of these goals with the Key Performance Indicators (KPIs) of SSM Health and cascades goals throughout the region using SSM Health Continuous Improvement Operating Model.
• • Develops and approves all quality performance standards for each subspecialty within the Clinical Program Portfolio.
• • Develops performance scorecards for the physicians and other medical directors performing services within the Clinical Programs Portfolio.
• • Identifies opportunities for operational efficiency and coordinated care across specialties and geography in association with other Regional Clinical Program and Administrative Leaders with appropriate implementation to improve patient experience, access, and/or outcomes.
• • Works collaboratively with Administrative Leaders to set the strategic vision, goals, and objectives for the Clinical Program Portfolio including growth and assures alignment with SSM Health strategy.
• • Participates with other Clinical Program Medical Director physician leaders and System Clinical Operations Leadership in setting the Clinical Program goals and objectives.
• • Provides oversight of the clinical delivery team performance (physicians, APPs, and other SSM Health Clinical Program-specific support teams).
• • Reviews individual provider and group performance measures, utilization and occurrence reports, and performs and/or coordinates/oversees OPPE/FPPE for all physicians and APPs within the Clinical Programs Portfolio, where applicable.
• • Provides expertise, knowledge, and assistance in matters related to clinical staff quality, risk management, and utilization review activities.
• • Addresses provider based behavioral matters to ensure patient safety and enhance organizational culture.
• • Works in a constant state of alertness and safe manner.
• • Performs other duties as assigned.