CHP Health

Key Responsibilities

• • Ensure that company goals and objectives are achieved in their assigned service delivery area by leading, directing, managing, and evaluating medical services.
• • Assure all medical services are in compliance with the requirements of NCCHC, ACA, and professional medical standards.
• • Have final authority for clinical decisions at the facility.
• • Use knowledge and expertise to ensure that processes and systems are followed appropriately according to policies and procedures, company performance, and accreditation standards.
• • Work cohesively with the HSA, Medical Provider(s), Psychiatric Provider(s), Mental Health Director, and Social Services Director in the coordination of the health care delivery system.
• • Use all functions and applications of the EHR relevant to the position with no supervision and coordinate training for healthcare providers.
• • Communicate effectively with clients, peers, and employees at all levels within the organization.
• • Demonstrate personal performance based on professional practice standards, relevant statutes, rules and regulations, and organizational criteria.
• • Demonstrate professionalism by using objectivity, maintaining self-control under pressure, separating professional from personal issues, displaying emotional maturity, maintaining integrity, and promoting a positive work environment.
• • Participate in and lead monthly, quarterly, and annual meetings as assigned and required in accordance with contract compliance.
• • Relay critical information to management that may impact client/vendor relations or patient care.
• • Evaluate patients in various settings including intake, mental health care unit, medical clinics, chronic care clinics, emergency situations, housing units, medical housing areas, and segregation units.
• • Coordinate, lead, and participate in educational and training activities related to medical care for patients, security personnel, and healthcare staff.
• • Lead efforts to evaluate the quality and effectiveness of healthcare services and assist in developing systems to ensure and monitor patient care and safety.
• • Refer patients for appropriate care based on physical, psychosocial, educational, safety, and related criteria.
• • Participate in collaborative patient management using clinical resources to resolve diagnostic and therapeutic problems.
• • Maintain overall clinical responsibility within the facility.
• • Utilize clinical support of CMD/CMO to resolve routine medical and clinical issues and performance improvement processes.
• • Ensure adherence to clinically relevant contract terms and provide feedback/plans to the client regarding contract performance issues.
• • Review Dashboards, Medication Review Lists, and Sick Call Lists daily to ensure clinical needs are met.
• • Provide direct and indirect basic medical care within the correctional system framework.
• • Respond to and initiate care for medical emergencies throughout the facility.
• • Participate in emergency planning, disaster programming, and drills.
• • Participate in Utilization Management process including monitoring and pre-approval of non-emergent referrals to outside facilities.
• • Evaluate patients returning from off-site treatment by the next work day and ensure follow-up orders are reviewed and countersigned.
• • Review all emergent referrals to outside health care facilities for appropriateness and quality of care.
• • Monitor and review non-formulary medication utilization and participate in formulary development and review.
• • Conduct rounds in medical and infirmary units, sick call visits, and chronic care management using clinical guidelines.
• • Provide phone consultation and support for medical staff and ensure verbal orders are countersigned.
• • Formulate working diagnosis, develop and implement treatment plans, and evaluate/modify therapeutic regimens.
• • Consult with site and community medical providers to resolve service delivery issues.
• • Maintain primary care responsibility for clinical issues of each patient including services by consultants and outside resources.
• • Assure implementation and supervision of on-site chronic care clinics using clinical guidelines.
• • Annually review and approve all clinical protocols, policies, and procedures.
• • Work with HSA to establish systems for coordination of care among multidisciplinary providers.
• • Participate in and promote a culture of patient safety and continuous quality improvement.
• • Supervise and coach site medical providers, develop goals, provide feedback, and ensure annual performance evaluations are completed.
• • Ensure medical providers are educated on contract terms and maintain compliance with company policies and procedures.
• • Assist with recruiting efforts and assess/select candidates suitable for corrections environment.
• • Complete reporting tasks as assigned and ensure accuracy and accountability of reports.
• • Proactively solve problems, meet goals, and take responsibility for results.
• • Understand organizational structure and use business knowledge to influence others; communicate organizational vision and strategy within clinical team.
• • Build productive working relationships with supervisors, security staff, healthcare staff, patients, vendors, and clients.
• • Seek mentors for coaching and counseling to support professional growth and communicate barriers to goals.
• • Promote team building, recognize accomplishments, encourage idea sharing, and ensure team approach with client and vendors.
• • Complete at least 12 hours of CME pertinent to correctional health care per year.
• • Maintain open communication with jail command, CHP on-site leadership, community partners, and CHP Corporate leadership.
• • Cover up to 10 days of call per month.