Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

Job Summary

The Principal Informatics Clinician at Surescripts, plays a critical role in advancing healthcare transformation by driving improvements in patient safety, refining clinical workflows, and supporting the evolution of care through our trusted nationwide network. This client-facing role involves close collaboration with senior informatics staff and external partners, including EHR vendors, pharmacies, and payers.

The position will own complex clinical data analysis, lead execution of cross-functional initiatives, define and refine solution requirements, and actively engage with customers to ensure successful delivery. The incumbent brings deep clinical expertise, excels in communication, and demonstrates a strong commitment to healthcare technology and operational excellence.

Responsibilities

• Develop and support strategic plans to execute project goals aimed at improving clinical data quality and clinical workflows.

• Define requirements for innovative capabilities to use clinical data in Surescripts’ solutions

• Serve as a clinical subject matter expert by analyzing clinical data and clearly communicating its results, value, and impact to both internal and external customers.

• Develop and strengthen customer relationships with key network stakeholders.

• Manage and execute projects and analyses for internal and external clients and stakeholders, including developing dashboards and presentations.

• Manage and facilitate customer meetings virtually and in person.

• Demonstrate thought leadership through internal training, external presentations, and/or joint customer artifacts.

• Participate in clinical content creation and maintenance.

• Partner with account teams to ensure courteous, timely, and effective resolution of customer questions and issues.

• Apply knowledge of clinical terminologies (e.g., RxNorm, SNOMED) and data standards to help identify meaningful clinical insights in EHR and other clinical data sources.

• Support initiatives using AI and other data analysis tools to advance clinical solutions.

Qualifications

Basic Requirements:

• Bachelor’s degree in a clinical discipline (e.g., BSN, BS Pharm) and 8+ years of relevant clinical or informatics experience; or commensurate experience via the combination of an advanced clinical degree (e.g., MSN, MPAS, MD, PharmD, DNP) or advanced clinical informatics program, and relevant clinical or informatics experience.
• 3+ years of experience managing complex strategic initiatives such as client implementations, new product implementation, product launches, or other key business programs
• 3+ years of experience identifying high-level requirements for health IT solutions
• 2+ years of experience of creating and delivering clinical data analyses
• Advanced knowledge of basic data querying and manipulation using tools such as Microsoft Excel and SQL

Preferred Qualifications:

• 1+ years of clinical data analysis experience using terminologies such as RxNorm, SNOMED, and/or drug compendium such as First Databank, Medispan, or Multum.

• Customer-centric, excellent verbal and written communication skills with an eye to customer needs and viewpoints.

• Ability to break down complex internal and external stakeholder input and product detail into clear talking points.

• Proficiency in data analysis using programming languages such as Python or R, with exposure to AI tools, Jupyter Notebooks, and other related technologies

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
 

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

What You’re Like 

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers’ benefit, but for patients and the people who care for them across the country.
 

What We’re Like

Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it’s curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.
 

What the Work is Like

This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers’ unmet needs throughout the product life cycle.
 

Why Wait? Apply Now

We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
 

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $152,600 - $186,500 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
 

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.