Mount Sinai Health System

Mount Sinai Solutions seeks a Program Director for its Concierge Primary Care Program!

Background:

Mount Sinai is one of the largest non-profit health systems in the U.S., with a strong reputation for research/education (18th ranked U.S. medical school) and quality of care (Top ranked hospital in N.Y. State). Traditions are important, but at Mount Sinai, we are looking for people to join our team who want to innovate and make healthcare better.

To help achieve these goals, Mount Sinai Health System established Mount Sinai Solutions (MSS). Our group focuses on improving value and service in health care by working with employers and providing excellent patient-centered care through next generation health centers and concierge programs.

A flagship of this line of business is the 9,000 square foot state-of-the-art health center in the Hudson Yards area. In addition to an employer-sponsored high-touch membership practice, the site houses a white-glove practice that provides outstanding concierge-level service and amenities to individuals who purchase memberships. It is part of our Mount Sinai Doctors-Concierge Care practice, which also includes a site on East 60th Street, where both adults and children can receive care- see our web site at https://conciergecareny.mountsinai.org/ . We are recruiting a Program Director to oversee the concierge practice at both sites.

Role Summary:

Mount Sinai seeks a Primary Care Physician to provide concierge-level primary and preventive care to adults at our next-generation health centers and to serve as Director for our concierge primary care program. The focus will be on providing the best white-glove patient care and experience possible to a dedicated panel of member/patients and ensuring that all members within our program receive a similarly exceptional level of care. Clinical performance within the program is evaluated based on patient satisfaction - think longer appointments and coordinated follow-up care, NOT RVUs and productivity.

We are looking for an outstanding primary care clinician and physician leader, board-certified in Internal medicine, with experience treating adults in an outpatient setting and with supervision of programs and physicians who has or can obtain a New York State License. Candidates with success in meeting elevated patient expectations are encouraged to apply.

Duties and responsibilities:

• Deliver exceptional primary care
  • Utilize both traditional face-to-face visits and non-visit-based interactions (e.g. phone, digital messaging, and video chat) to a physician-specific population of adult practice members.
  • Use outstanding communication skills to assist patients in understanding diagnostic tests and treatments, help patients navigate all aspects of care, and facilitate patient preparation for specialty medical appointments.
  • Initiate timely referrals to specialty services and ensures close, regular bi-directional communication with specialists to promote continuity of care.
  • Provide concierge-level service at all times, with 24/7 availability by phone to a dedicated patient panel and advocacy for patients within the broader health care system.
  • Carry out other appropriate professional duties when necessary, including liaison with outside medical consultants, hospitalists, and emergency room providers to ensure appropriateness, timeliness and continuity of care and an excellent patient experience.
  • Partner effectively with health center staff to optimize care

  • Personally offer consistent exemplary service to all patients, setting the standard for the highest level of patient-centered care including communication, teamwork and clinical excellence

• Supervise our team of concierge physicians

  • Directly supervise the other concierge physicians

  • Establish and enforce group policies

  • Create systems for tracking and accountability

  • Serve as a resource for and support onsite staff and navigators when conflicts with other physicians arise

  • Provide clinical backup for other concierge physicians when needed

  • Provide periodic feedback to physicians

• Oversee all program clinical operations to ensure seamless patient service

  • Ensure the highest level of service to meet patient expectations

  • Role model the highest level of professional behavior toward staff, colleagues and patients

  • Provide a consistent in-person presence to rapidly address practice issues that arise in real-time

  • Collaborate with Hudson Yards site Medical Director, Navigation team, and leadership across clinical sites

  • Perform service recovery related to patients whose expectations were not fully realized

• Collaborate with MSS team

  • Work with MSS team members on developing new product offerings under our concierge umbrella

  • Collaborate with Navigation leadership on policies and to optimize procedures

  • Serve as a resource to the MSS Sales team regarding assigning patients, unhappy patients, or other issues

The Program Director will manage a slightly smaller panel than other physicians. Additional compensation will be provided through direct salary support for time spent managing the program. Given the nature of this care model, the Program Director will not have extensive blocked administrative time.

Education and Experience

• Minimum of 10 years' experience managing a continuity panel of primary care patients
• Leadership experience, including management of fellow physicians
• Medical Degree from an Accredited University
• New York Medical License or eligibility for license
• Board Certified in Internal Medicine

Compensation ranges from 275K to 400K (not including bonuses / incentive compensation or benefits)

Salary Disclosure Information:
Mount Sinai Health System provides a salary range to comply with the New York City law on Salary Transparency in Job Advertisements. Actual salaries depend on a variety of factors, including experience, specialties, historical productivity, historical collections, and hospital/community need. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range. The salary range listed is for full-time employment and does not include bonuses / incentive compensation or benefits.

Please specify Job Title of interest and send CV with Cover Letter to:
Physician Recruitment Department
Mount Sinai Health System
Physician.recruitment@mountsinai.org

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.